Check the product description and selected option for the chain supplied with your necklace. Pieces described as pendant only are supplied without a chain. If you are unsure what is included, please contact CIELA before ordering.

Compare the stated length with a necklace you already enjoy wearing, measured from the clasp to the opposite end. You can also place a soft tape or piece of string around your neckline to preview where it will sit. The final position depends on your neckline and the size of the centrepiece.

This depends on the design. Check for a stated extender or adjustment points; some necklaces have a fixed centrepiece that cannot be transferred to another chain. For a different length, please contact CIELA before ordering so we can check what is possible and advise on any cost or timing changes.

Remove it before showering, swimming, exercise and sleep. Let perfume and skincare dry before putting it on. After wear, wipe gently with a clean, soft cloth and store it separately with the chain laid out to help prevent tangles. Take care when removing scarves or knitwear around fine chains and settings.

Certification is included where stated in the product details. An IGI report describes the specific diamond it covers; it does not automatically cover every smaller stone in the piece. Precious-metal jewellery is independently assayed and hallmarked where required.

Learn about IGI reports and UK hallmarking.

Check the estimate beside the Add to Cart button for your selected piece. In Stock jewellery that is ready can leave in as little as 1–2 working days; pieces awaiting UK hallmarking usually need 10–15 working days. Made to Order pieces generally need 4–5 weeks.

These are preparation times before dispatch. The product-specific estimate takes priority; delivery time follows separately.

Yes. UK delivery is complimentary with no minimum spend, using Royal Mail Special Delivery. Arrival is usually the next working day after dispatch, subject to the carrier’s service conditions.

Delivery is also complimentary to available destinations in Europe and North America. DHL transit is estimated at around 10 working days after dispatch. Applicable import duties and taxes are included at checkout. Available destinations are shown at checkout.

Delivery information.

You can request a return for an eligible necklace within 30 calendar days of delivery. Eligible UK returns are free, with Royal Mail home collection available. International change-of-mind return postage and related customs charges are the customer’s responsibility.

Standard Made to Order pieces remain eligible under our normal returns conditions. Personalised, engraved, specially resized and bespoke pieces are excluded from change-of-mind returns. Your rights if an item is faulty, damaged or not as described are unaffected.

Please contact CIELA for return instructions. Returns policy.

A complimentary CIELA gift box upgrade and personalised greeting card are available for eligible pieces. Select the services on the product page and review them in your cart. Your card can include a photo, a message of up to 200 characters, or both.

Explore complimentary services.

Measure around your wrist with a soft tape, then compare that measurement with the bracelet’s stated length or size. Allow room for comfortable movement without letting the bracelet slip over your hand. The best fit depends on the style; if no length is listed or you are unsure, please contact CIELA before ordering.

Adjustability varies by design. Use only the adjustment points or extender specified for the piece; a fixed-length bracelet will not offer the same flexibility. If you need a different length, contact us before ordering so we can check feasibility, pricing and preparation time.

You can style pieces together, but repeated contact may scratch polished metal or catch delicate settings. Leave room for each piece to move without rubbing, and consider wearing your watch on the opposite wrist. Avoid combinations that put pressure on the chain or clasp.

Fasten the clasp fully, including any safety catches fitted to the design. Remove your bracelet before exercise, swimming, showering, household chores and sleep. Wipe it gently after wear and store it separately. If the clasp feels loose or does not close properly, stop wearing it and contact us.

Certification is included where stated in the product details. An IGI report describes the specific diamond it covers; it does not automatically cover every smaller stone in the piece. Precious-metal jewellery is independently assayed and hallmarked where required.

Learn about IGI reports and UK hallmarking.

Check the estimate beside the Add to Cart button for your selected piece. In Stock jewellery that is ready can leave in as little as 1–2 working days; pieces awaiting UK hallmarking usually need 10–15 working days. Made to Order pieces generally need 4–5 weeks.

These are preparation times before dispatch. The product-specific estimate takes priority; delivery time follows separately.

Yes. UK delivery is complimentary with no minimum spend, using Royal Mail Special Delivery. Arrival is usually the next working day after dispatch, subject to the carrier’s service conditions.

Delivery is also complimentary to available destinations in Europe and North America. DHL transit is estimated at around 10 working days after dispatch. Applicable import duties and taxes are included at checkout. Available destinations are shown at checkout.

Delivery information.

You can request a return for an eligible bracelet within 30 calendar days of delivery. Eligible UK returns are free, with Royal Mail home collection available. International change-of-mind return postage and related customs charges are the customer’s responsibility.

Standard Made to Order pieces remain eligible under our normal returns conditions. Personalised, engraved, specially resized and bespoke pieces are excluded from change-of-mind returns. Your rights if an item is faulty, damaged or not as described are unaffected.

Please contact CIELA for return instructions. Returns policy.

A complimentary CIELA gift box upgrade and personalised greeting card are available for eligible pieces. Select the services on the product page and review them in your cart. Your card can include a photo, a message of up to 200 characters, or both.

Explore complimentary services.

Check the Sold as information, product description and selected option. A pair contains two earrings; a single earring contains one. If the quantity is not stated clearly for your selected piece, please contact CIELA before placing your order.

Look for each, per earring or total in the product details. For example, two earrings with a 1.00ct diamond each have a combined diamond weight of 2.00ct. Where a design also has accent diamonds, check the centre-stone and total weights separately.

Compare the stated dimensions with earrings you already wear. For huggies and hoops, the inner diameter helps you judge clearance around the lobe; for drops, check the overall length. Fastenings vary by design. Contact us if a measurement or closure detail is missing, and keep the hygiene seal intact while deciding whether to keep your earrings.

Remove them before showering, swimming, exercise and sleep. Keep perfume, hairspray and cosmetics away from the metal and stones. Wipe gently with a clean, soft cloth and store the earrings separately to prevent scratches. Check that the backs or clasps are secure each time you wear them.

Certification is included where stated in the product details. An IGI report describes the specific diamond it covers; it does not automatically cover every smaller stone in the piece. Precious-metal jewellery is independently assayed and hallmarked where required.

Learn about IGI reports and UK hallmarking.

Check the estimate beside the Add to Cart button for your selected piece. In Stock jewellery that is ready can leave in as little as 1–2 working days; pieces awaiting UK hallmarking usually need 10–15 working days. Made to Order pieces generally need 4–5 weeks.

These are preparation times before dispatch. The product-specific estimate takes priority; delivery time follows separately.

Yes. UK delivery is complimentary with no minimum spend, using Royal Mail Special Delivery. Arrival is usually the next working day after dispatch, subject to the carrier’s service conditions.

Delivery is also complimentary to available destinations in Europe and North America. DHL transit is estimated at around 10 working days after dispatch. Applicable import duties and taxes are included at checkout. Available destinations are shown at checkout.

Delivery information.

You can request a return for eligible earrings within 30 calendar days of delivery. Eligible UK returns are free, with Royal Mail home collection available. International change-of-mind return postage and related customs charges are the customer’s responsibility.

Keep the hygiene seal intact. Change-of-mind returns are not accepted after the tamper-evident seal has been removed, where the hygiene exception applies.

Standard Made to Order pieces remain eligible under our normal returns conditions. Personalised, engraved, specially resized and bespoke pieces are excluded from change-of-mind returns. Your rights if an item is faulty, damaged or not as described are unaffected.

Please contact CIELA for return instructions. Returns policy.

A complimentary CIELA gift box upgrade and personalised greeting card are available for eligible pieces. Select the services on the product page and review them in your cart. Your card can include a photo, a message of up to 200 characters, or both.

Explore complimentary services.

A piece described as pendant only is supplied without a chain. A chain is included only where the product description or selected option explicitly says so. Please check what is included before ordering; a chain shown in a styling photograph may be for presentation.

Compatibility depends on the pendant’s bail—the loop that holds the chain—and the chain’s width, end fittings and strength. The clasp or end fitting must also pass through the opening. Please contact CIELA with the chain measurements if you would like us to check; avoid forcing a chain through the bail.

Choose a chain with enough strength for the pendant’s weight and fittings that pass through its bail comfortably. Compare the chain length with one you already wear to judge where the pendant will sit. If you need help matching the metal, chain style or proportions, contact us with the name of your pendant.

Remove it before showering, swimming, exercise and sleep, and keep it away from perfume and household chemicals. Wipe gently with a clean, soft cloth and store separately. Cleaning methods depend on the stone and setting; contact us for advice before using chemical, ultrasonic or steam cleaning.

Certification is included where stated in the product details. An IGI report describes the specific diamond it covers; it does not automatically cover every smaller stone in the piece. Precious-metal jewellery is independently assayed and hallmarked where required.

Learn about IGI reports and UK hallmarking.

Check the estimate beside the Add to Cart button for your selected piece. In Stock jewellery that is ready can leave in as little as 1–2 working days; pieces awaiting UK hallmarking usually need 10–15 working days. Made to Order pieces generally need 4–5 weeks.

These are preparation times before dispatch. The product-specific estimate takes priority; delivery time follows separately.

Yes. UK delivery is complimentary with no minimum spend, using Royal Mail Special Delivery. Arrival is usually the next working day after dispatch, subject to the carrier’s service conditions.

Delivery is also complimentary to available destinations in Europe and North America. DHL transit is estimated at around 10 working days after dispatch. Applicable import duties and taxes are included at checkout. Available destinations are shown at checkout.

Delivery information.

You can request a return for an eligible pendant within 30 calendar days of delivery. Eligible UK returns are free, with Royal Mail home collection available. International change-of-mind return postage and related customs charges are the customer’s responsibility.

Standard Made to Order pieces remain eligible under our normal returns conditions. Personalised, engraved, specially resized and bespoke pieces are excluded from change-of-mind returns. Your rights if an item is faulty, damaged or not as described are unaffected.

Please contact CIELA for return instructions. Returns policy.

A complimentary CIELA gift box upgrade and personalised greeting card are available for eligible pieces. Select the services on the product page and review them in your cart. Your card can include a photo, a message of up to 200 characters, or both.

Explore complimentary services.

CIELA uses UK ring sizes. Start with our ring size guide; if you print the guide, use 100% scale. An existing ring should fit the same finger on the same hand. A professional measurement is the most reliable option, especially for a close-fitting or wider band.

Band width and ring shape can change how a size feels, so there is no single rule that suits every design. Check the fit when your hands are at a normal temperature: the ring should sit comfortably and pass over the knuckle with slight resistance. If you are between sizes, ask us about the particular ring before ordering.

Resizing depends on the design, metal and setting. Some eternity rings, full pavé bands and gemstone-set designs have limited options. Please contact CIELA before ordering an unusual size or arranging any alteration, so we can check what is possible and confirm any costs and timing.

Remove it before lifting weights, household chores, swimming, showering and sleep. Avoid letting neighbouring rings rub against the setting or stones. Wipe gently with a clean, soft cloth and store it separately. If a stone or setting feels loose, stop wearing the ring and contact us.

Certification is included where stated in the product details. An IGI report describes the specific diamond it covers; it does not automatically cover every smaller stone in the piece. Precious-metal jewellery is independently assayed and hallmarked where required.

Learn about IGI reports and UK hallmarking.

Check the estimate beside the Add to Cart button for your selected piece. In Stock jewellery that is ready can leave in as little as 1–2 working days; pieces awaiting UK hallmarking usually need 10–15 working days. Made to Order pieces generally need 4–5 weeks.

These are preparation times before dispatch. The product-specific estimate takes priority; delivery time follows separately.

Yes. UK delivery is complimentary with no minimum spend, using Royal Mail Special Delivery. Arrival is usually the next working day after dispatch, subject to the carrier’s service conditions.

Delivery is also complimentary to available destinations in Europe and North America. DHL transit is estimated at around 10 working days after dispatch. Applicable import duties and taxes are included at checkout. Available destinations are shown at checkout.

Delivery information.

You can request a return for an eligible ring within 30 calendar days of delivery. Eligible UK returns are free, with Royal Mail home collection available. International change-of-mind return postage and related customs charges are the customer’s responsibility.

Standard Made to Order pieces remain eligible under our normal returns conditions. Personalised, engraved, specially resized and bespoke pieces are excluded from change-of-mind returns. Your rights if an item is faulty, damaged or not as described are unaffected.

Selecting a standard size or metal offered on the product page does not by itself make a ring bespoke. For another size, return the eligible original for a refund and place a new order; we do not offer direct exchanges.

Please contact CIELA for return instructions. Returns policy.

A complimentary CIELA gift box upgrade and personalised greeting card are available for eligible pieces. Select the services on the product page and review them in your cart. Your card can include a photo, a message of up to 200 characters, or both.

Explore complimentary services.